- Home
- Terms & Conditions
Terms & Conditions
Shipping
All items are made to order (excluding "Ready to Ship" items). Due to painstaking attention-to-detail, order volume, and daddy duty (check out the About page), orders typically have a long lead time. Sometimes it's one week, sometimes it's five months. Therefore, a specific turnaround time is NOT guaranteed. With that being said, if you have a special circumstance/deadline or are active MIL/LEO/GOV, we may be able to expedite your order; contact us first to see if that's possible. By ordering, you understand and agree that your order will probably take a long time to arrive. It WILL arrive, though. If you aren't patient, you probably shouldn't order.
All items are shipped via USPS First Class or Priority Mail. Shipping rates are based on total weight and dimensions. Real-time shipping quotes can be viewed in your shopping cart.
Products
We make reasonable efforts to represent product and material colors as accurately as possible but not all computer displays are calibrated the same. Therefore, what you see on your computer or mobile device may not be the true color of the item in question. If color is critical, contact us to inquire about fabric swatches. The default listed pricing represents the minimum price. Some product options may increase the final price. Products, product options, colors, and prices are subject to change at anytime without prior notice. Our goal is to offer the best product possible so occasionally, products evolve based on customer feedback, and "ah-ha!" moments. For example, the way a certain section of a product is sewn may change over time. These "evolutions" wont change the end product overall, but a minor aspect may look a little different than the photo.
Maker's Choice
Some product options offer a "Maker's Choice" option. This was added because customers frequently ask us for colorway advice. If you select this, we will select a color that we think looks best with the other color(s) you've selected. Or, you could select this option if you like surprises! You can also select this but write in a request, such as "no bright/neon colors", or "I want the 'maker's choice' color to match/blend in as best as possible", etc.
Returns Policy
All Javran items are made-to-order, i.e., custom tailored to the individual. It can be very difficult, and sometimes impossible, to resell [still new] custom items due to the wide variety of coloways so we cannot accept returns. If you are unsure about an item, we encourage you to ask questions prior to ordering. If you receive an item in error on our part (wrong color/item/feature/etc.) then of course you can return it (on our dime) so we can make it right. We value you as a customer and want you to be happy with your purchase.
Warranty
All Javran products are crafted using the finest materials and techniques, and are covered by a lifetime warranty against defects in materials and craftsmanship. If there is a defect that qualifies, we will repair or replace, at our discretion, your item free of charge. If an item needs repair and isn’t covered by the warranty, we may be able to repair it for a reasonable repair fee. T-shirts, and patches (due to the inherent delicacy of embroidery) are not covered by the liftime warranty.
Copyright & Trademark
All photos, logos, names and symbols are the exclusive property of Javran, unless otherwise noted, and are protected by USA and international copyright, and trademark laws. Content of javran.com may not be reproduced, or altered in any way, without prior written permission from the owner.
Privacy
We hate spam as much as you do. The information you submit on this site, which may include your name, address, phone number, email address, and/or username, will never be sold or distributed to a third party, unless court-ordered as part of an investigation. This information is used to identify you in our database, contact you in case we have any questions about your orders, process your orders, or contact you with pertinent info or news about our products. If you create an account, the info you submit will also be used to expedite your checkout process on future orders.